Refund policy

We have a strict policy that all purchases made through our platform are considered final. Regrettably, we are unable to accept returns for any item. Rest assured that our team thoroughly inspects every piece to ensure that it meets our high standards of quality.

In the rare occurrence that your order has a manufacturing defect, please reach out to us at quentin@mangrovediamonds.com within three days of delivery to request a replacement. It is important to note that the item must be unused and still in its original packaging. We reserve the right to decline any replacement request if we suspect that the items have been deliberately damaged or misused. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at quentin@mangrovediamonds.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at quentin@mangrovediamonds.com.