Shipping Policy
As the regional leader in responsibly sourced fine jewelry, Mangrove Diamonds is proud to offer our entire collection of jewelry and loose diamonds to customers all over the world. To ensure your experience is seamless and easy, we offer the following services:
Free Shipping
We proudly offer FedEx™️ International Priority and Malca Amit (for fine jewlery order above USD 20,000) shipping at no cost to you.
Flexible Payment Options
We accept most methods of payment including major credit cards, PayPal, and buy now, pay later options.
Ships By Information
We are transparent about the estimated date your order will ship to you.
Insured and Secure
Our complimentary shipping labels guarantee that your package is fully covered by insurance.
Currency Conversion
We offer pricing in your local currency — so you don’t have to do the math.
1-Year Resizes
Our commitment to you extends beyond delivery.
Due to the rapidly evolving tariff environment, some products may not be available to ship to Canada and/or may be subject to additional charges.
How to Reach Us from Abroad
We’re here for you — wherever you are. Our jewelry specialists assist international customers in answering questions, providing additional imagery or documentation, and can consult on engagement rings, loose gemstones, and fine jewelry. Here’s how to reach us:
Phone Numbers:
Phone: (852)-96026642
Email and Live Chat: View our Contact Us page
Free Shipping
We offer free shipping for all orders outside of the Hong Kong with FedEx™️ International Priority.
To be as transparent as possible, we list the date your order is expected to ship to you and most shipments outside of Hong Kong arrive within 2 to 5 business days after that date. Please note, however, that the custom process in each country can vary and packages may be held longer than anticipated.
Payment
We offer prices in your local currency and accept all major forms of payment: major credit cards, PayPal, as well as bank wires.
After you place your order, please reach out to a customer service representative. They’ll provide the information you will need to transfer funds from your account directly to a Mangrove Diamonds account. Once we receive the funds, we will immediately process your purchase. If you choose to pay by bank wire, please note that your order will be processed only after your payment in the form of a bank wire is received.
If you have any questions about the process involved in a bank wire, we recommend you confer with your bank or contact Mangrove Diamonds customer service.
Insured & Secure Delivery
We insure and register all items for their full value to make sure that your shipment is risk-free during its transit from us to your doorstep. To ensure that full insurance remains intact, we cannot reroute packages once we’ve shipped them out.
For added security, a signature will be required upon delivery. An adult must be available at the business or home address indicated to sign for receipt.
We also offer complimentary 1-year resizes to ensure that you can find the perfect fit.
Please note that our exchange, return, and resize policy timelines begin when your purchase is available for shipment or pickup.
To ensure compliance with international shipping regulations and avoid unexpected duties or taxes, completed repair and resize orders must be shipped to the same country as the original purchase.
Customs, Duties & Taxes
Depending on country restrictions and regulations, additional import fees may be collected to clear your shipment. In some cases, third-party brokerage may be necessary in order for shipments to be fulfilled in certain countries. Please note that Mangrove Diamonds does not endorse or claim any control over any third-party brokerage and is unable to undertake responsibility to review third-party brokerage content and policies.
Taxes and duties on orders will be calculated based on the rates in effect the date your order ships. For orders shipping to other countries, please contact your country’s customs office if you require information regarding additional fees for clearance.
Shipping Destinations
Shipping Destinations include:
• Albania
• Algeria
• American Samoa
• Angola
• Anguilla
• Antigua and Barbuda
• Armenia
• Aruba
• Australia
• Austria
• Azerbaijan
• Bahamas
• Bahrain
• Barbados
• Belize
• Benin
• Bermuda
• Bonaire, Saint Eustatius and Saba
• Bosnia and Herzegovina
• Botswana
• British Virgin Islands
• Brunei Darussalam
• Burkina Faso
• Burundi
• Cambodia
• Cameroon
• Cayman Islands
• Chad
• Congo
• Cook Islands
• Costa Rica
• Cote D'Ivoire (Ivory Coast)
• Curacao
• Cyprus
• Czech Republic
• Denmark
• Djibouti
• Dominican Republic
• East Timor
• El Salvador
• Estonia
• Ethiopia
• Faroe Islands
• Fiji
• Finland
• French Guiana
• French Polynesia
• Gabon
• Gambia
• Georgia
• Germany
• Ghana
• Gibraltar
• Greece
• Greenland
• Grenada
• Guadeloupe
• Guam
• Guernsey
• Guinea
• Guyana
• Haiti
• Honduras
• Iceland
• Ireland (Republic of)
• Isle of Man
• Israel
• Italy
• Japan
• Jersey
• Kazakhstan
• Kenya
• Korea (South)
• Kyrgyzstan
• Laos
• Latvia
• Lebanon
• Lesotho
• Liberia
• Liechtenstein
• Lithuania
• Luxembourg
• Macau
• Malawi
• Malaysia
• Maldives
• Marshall Islands
• Martinique
• Mauritania
• Mauritius
• Micronesia
• Moldova
• Mongolia
• Montenegro
• Morocco
• Mozambique
• Namibia
• Nepal
• Netherlands
• Netherlands Antilles
• New Zealand
• Nicaragua
• Nigeria
• North Macedonia
• Northern Mariana Islands
• Norway
• Oman
• Pakistan
• Palau
• Panama
• Papua New Guinea
• Philippines
• Poland
• Puerto Rico
• Qatar
• Reunion
• Rwanda
• Saint Kitts and Nevis
• Samoa
• Senegal
• Serbia
• Singapore
• Sint Maarten
• Slovenia
• Spain
• Sri Lanka
• St Martin
• Suriname
• Swaziland
• Sweden
• Taiwan
• Tanzania
• Thailand
• Togo
• Tonga
• Tunisia
• Turkmenistan
• Turks and Caicos Islands
• Uganda
• United Arab Emirates
• United Kingdom
• United States
• Uzbekistan
• Vanuatu
• Vietnam
• Wallis and Futuna Islands
• Zambia
• Zimbabwe