If you're curious about how to order custom jewelry, you're not alone—many of our clients often ask about the process. Chances are, you've stumbled upon this post because you caught sight of one of our jewelry posts and wanted to know more about who we are. Thanks for dropping in!

We're a fine jewelry boutique in Hong Kong / Singapore with over 25 years of experience in the realms of jewelry and diamonds. we focus primarily on fine diamond and precious gems jewelries, with the mission of offering gorgeous natural / lab grown fine jewelries.

This is our full-time beloved passion project. We treat your jewelry pieces like one of our own. Traveling, gem and diamond hunting, jewelry world sharing and education - we incorporate these elements into each journey we undertake.

We thank you for your interest in advance, and have included a quick guide to help you understand how we bring your dream jewelry to life, from inspiration to the final masterpiece. Enjoy.

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Step 1: Initial Consultation

How to Get Started:

• Dedicated Gemologist: First things first, you’ll be assigned a dedicated jewelry gemologist who will guide you through the entire process. They will be available via WhatsApp, text, or call to answer any questions and provide support.

• Our Expertise: All of our team members are graduates from the Gemological Institute of America (GIA). They are either a Diamond Graduate (DG) or Applied Jewelry Professionals (AJP), ensuring you receive expert advice and guidance.

• Discussion: During the consultation, we'll discuss your ideas, preferences, and budget. This is your opportunity to share any inspiration, whether it's a specific design, a particular gemstone, or a metal preference (please note that we currently only accept orders on 18k Gold or Platinum).

What to Expect:

• Personalized expert guidance to refine your vision.

• Hassle free diamond advice, helping you choose the perfect diamond based on cut, color, clarity, and carats, according to your budget.

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Step 2: Gemstones or Metal Selection Process

How We Select Your Diamonds:

• Curated Selection: Our gemologists will hand-select a few options that match your criteria and budget for you to choose from. This ensures you have the best options available based on your preferences and budget.

• Review and Selection: You will review the selected gemstones with the help of your dedicated gemologist, who will provide detailed information on each option.

• Approval: Once you have made your choice, we will proceed to the design phase.

What to Expect:

• A curated selection of high-quality gemstones / diamonds that are sourced from our global network
  

• Diamond and Gems guarantee:

  • For Our Diamond Pieces:

    We live and breathe diamonds as one of the leading diamond houses in Asia.When a jewelry design calls for diamonds, we adhere to a strict standard to ensure maximum sparkles and value:

    • Higher Standard of Clarity: We use only top-tier, eye-clean stones. You will find no SI-grade or cloudy diamonds in our work.

    • Fluorescence: We exclusively use diamonds with no fluorescence.

    While these principles already place our work in the top 3% of the industry, we believe true excellence demands one final step:

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Step 3: Design Process

How We Create Your Design:

• Sketches and Renders: Our designers will turn your ideas into detailed CAD renders, providing a visual representation of your piece.

• Material Selection: Choose your embellishments, such as colored gemstones or diamonds, and your preferred metal, whether it's white gold, yellow gold, platinum.

• Feedback Loop: Review the design and provide any feedback. We'll make adjustments until you're completely satisfied.

What to Expect:

• A clear and accurate visualization of your custom piece.

• A final design for your approval.

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Step 4: Payment for Confirmation

How to Confirm Your Order:

• Final Confirmation: Once the design is approved, the payment will confirm the order.

• Non-Cancellation Policy: Once the payment is made, the order cannot be canceled.

What to Expect:

• A transparent and secure payment process.

• Continuous updates on the progress of your piece.

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Step 5: Jewelry Making, Quality Check

How We Perfect Your Jewelry:

• Crafting: Your jewelry goes through meticulous detailing with gemstones and metals.

• Polishing and Cleaning: After casting, each piece is sanded, polished, and cleaned to perfection.

• Stone Setting: The final step involves setting the gemstones securely and ensuring every detail is flawless.

  • Our inspection processes are adopted from the world’s most revered independent jewelry houses.

    First off, before your piece is even placed in its box, we conduct a final verification process and send you the proof. This includes:

    • CAD-to-Reality Check: We place your jewelry directly next to the CAD designs for a side-by-side comparison, proving the final product is a perfect match to the blueprint you approved.

    • Thickness & Sizing Verification: We use digital calipers to check the thickness and a mandrel to confirm the size, ensuring everything matches the specifications down to the micrometer.

    • Flawless Finish: We employ a multi-stage polishing process and apply rhodium finishing on certain pieces, even on the parts you don't see.

Timeline

• Time: Normally jewelry making will take from 3-4 weeks to complete (subjected to Chinese holidays)

• Expedited services available upon request for additional $200

What to Expect:

• A high-quality, beautifully finished piece of jewelry.

• A final inspection to guarantee everything meets our exacting standards.

Quality Check:

• A final inspection to guarantee everything meets our exacting standards.

• A series of comprehensive QC pics and video will be provided for your checking.

• We can also arrange material testing and gemstone testing results for your peace of mind.

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Step 6: Collection and Delivery

How to Receive Your Jewelry:

• International Priority Delivery: We offer a worry-free secure shipping to your desired location.

Shipping Security

• - High-Value Items (Above $10,000):

  • For items valued above $10,000, we use Brinks or Malca Amit door-to-door services for secure shipping. These services are renowned for their security and reliability in transporting valuable goods, especially in the high jewellery world, they are entrusted by many auction houses around the world.

• - Items Below $10,000:

  • For items valued below $10,000, we use FedEx with declared value insurance, amount specified by our client. This ensures that your package is covered during transit, offering a balance of security and cost-effectiveness.

  • We also offer Brinks / Malca Amit door to door services for order below $10,000 upon request (surcharges applied)

What to Expect:

• Real-Time Tracking: Both Brinks and Malca Amit offer real-time tracking so you can monitor the status of your shipment at any time.

• Insurance Coverage: Comprehensive insurance is included to protect your valuable items during transit.

• Peace of Mind: Whether you're shipping through Brinks, Malca Amit, or FedEx, you can rest assured that your jewelry will be handled with the utmost care and security.

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Our Commitment to You

One of the biggest issues in the jewelry industry is the lack of transparency in pricing. Often, customers are faced with exorbitant markups that are not justified by the actual value of the piece. A piece of lab diamond can be marked 3x of the cost. At Mangrove Diamonds, we are committed to being upfront about our costs. We believe that fine jewelry should be priced fairly, reflecting its intrinsic value without breaking the bank.

Our team’s credentials and experience are unparalleled. By working directly with GIA-certified gemologists and expert craftsmen, we ensure that every piece meets the highest standards of quality and excellence.

• Honesty and Transparency: We promise to be clear about our pricing and the value of our pieces.

• Quality Assurance: Each piece is meticulously crafted and undergoes stringent quality checks.

• Customer Trust: We aim to build lasting relationships with our clients based on trust and satisfaction.

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Certifications and Authenticity

• GIA Certification: All our diamond products (i.e. products that feature a 1ct solitare diamond or above) and many of our colored gemstones come with GIA (Gemological Institute of America) certification, ensuring the highest standards of quality and authenticity. The GIA is a globally recognized authority in gemology, providing detailed information about the 4 Cs (cut, color, clarity, and carat weight) of your diamond or gemstone.

• GRS Certification: For rubies and sapphires, we provide GRS (GemResearch Swisslab) certification. GRS is renowned for its rigorous testing and accurate gem identification, giving you confidence in the authenticity and quality of your precious stones.

• IGI and AGS Certification: In addition to GIA, we also offer gemstones certified by IGI (International Gemological Institute) and AGS (American Gem Society), both respected institutions known for their meticulous grading standards.

• Guards Certification for Semi-Precious Gemstones: Our semi-precious gemstones come with Guards certificates, which provide detailed information on the stone's characteristics and authenticity. This ensures that even our semi-precious offerings meet stringent quality criteria.

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Customer Reviews and Testimonials

• Verified Customer Reviews: We encourage you to read reviews and testimonials from our previous clients on our website and social media platforms. They provide firsthand accounts of the quality and service we offer.

• Reddit Community Feedback: We have an active presence on Reddit where you can see feedback and discussions from other Redditors who have purchased from us. This transparency in customer interactions helps build trust.

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Transparent Shipping Policies

• Free Shipping: We offer free shipping for all orders, ensuring that your jewelry arrives safely and promptly at no extra cost to you.

• Secure and Insured Shipping: We provide detailed tracking information and insurance for all shipments, giving you peace of mind that your valuable purchase is protected during transit.

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Thank you for considering Mangrove Diamonds for your bespoke jewelry needs. We are dedicated to crafting pieces that not only meet but exceed your expectations. If you have any questions or need further information, feel free to reach out to us at any time.

We look forward to creating something truly special for you!